Help
Support
Most questions are answered below. If yours isn’t, write to us.
Email the Printer team
Tell us your iPhone model, iOS version and printer model, and what you were trying to print. A screenshot helps.
contact (at) cheese-quake (dot) comQuick fixes
- “No AirPrint Printers Found” — the print list is empty
- iPhone can’t find the printer — checks in order
- Print job stuck — clear it in Print Center
- Print without Wi-Fi — Wi-Fi Direct and other options
Common questions
Printer can’t find my printer. What should I check first?
Make sure the printer is on and awake, that it supports AirPrint, and that your iPhone is on the same Wi-Fi network. Then check that Printer is allowed to use your local network in Settings → Privacy & Security → Local Network. The full checklist is in iPhone can’t find printer.
How do I cancel Printer Pro?
Subscriptions are managed by Apple. Open Settings → your name → Subscriptions on your iPhone, choose Printer and tap Cancel Subscription. Cancel at least 24 hours before the trial or current period ends to avoid the next charge. Deleting the app does not cancel a subscription.
I paid but Pro isn’t active on my new iPhone.
Open Printer, go to the subscription screen and tap Restore. Make sure you’re signed in with the same Apple Account you used to subscribe.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com. If something went wrong with the app, write to us as well — we’ll help you make the case.
Does Printer work with my printer?
Printer works with printers that support AirPrint over Wi-Fi. Use the AirPrint checker to find out in 30 seconds.
A print job is stuck. How do I clear it?
Open the App Switcher and tap Print Center, then cancel the job. If it’s already on the printer, cancel it there or restart the printer. Step by step: print job stuck.